1. Website and travel services
Meridian Thai Travel provides a Thailand-focused travel marketplace and enquiry platform covering destinations, holiday packages, honeymoon packages, hotels and villas, tours and activities, transfers, yacht and catamaran experiences, water sports and customized travel planning.
2. Enquiries and quotations
Submitting an enquiry does not by itself create a confirmed booking. Availability, pricing, inclusions and conditions can depend on the selected service, operator, travel date and booking option. A quotation or enquiry response should be reviewed before payment.
3. Booking information
Customers are responsible for providing accurate travel dates, traveller numbers, contact information and other information requested during booking. Where participant ages or other eligibility information is relevant, those details should be confirmed before booking.
4. Prices and inclusions
Activity listings can show starting prices, adult and child pricing, duration, pickup information and available days. The exact inclusions and exclusions are those stated for the selected service. Personal expenses, optional upgrades and items not specifically listed are not automatically included.
5. Payment
The website can support configured payment methods such as Thai QR/PromptPay, bank transfer and card gateway payments. A booking can remain pending or under payment review until the payment is verified. A payment receipt is issued only after successful verification.
6. Cancellation and refunds
Cancellation and refund conditions are service-specific and may be controlled by the selected operator and booking option. Customers should review the applicable conditions before payment. The website's Refund Policy and Cancellation Policy provide the general framework.
7. Third-party operators
Some travel services are fulfilled by local operators or other suppliers. Their operational rules, availability, age restrictions, pickup requirements and cancellation conditions can apply to the booking. Meridian Thai Travel may assist with coordination and communication of the booking.
8. Customer accounts
Registered customers may use the account area to view booking information. Customers are responsible for maintaining the confidentiality of their login credentials and for providing accurate account information.
9. Travel agents and partners
The website includes a partner application and agent portal. Agent access is intended for authorized agents. Commission information, booking records and other agent functions are subject to the role and records assigned to the relevant account.
10. Communications
By submitting an enquiry or booking, you may receive service-related communication concerning your request, payment, booking status or travel arrangements. The WhatsApp enquiry flow prepares a message for you to send to the travel team.
11. Contact
For questions about these terms or an existing booking, contact support@meridianmultiventures.com or +91 7488932671. Where applicable, provide the booking number to help identify the request.
12. Updates
These terms may be updated as services, booking functions and business processes change. The current version published on the website should be treated as the applicable version.
Last updated: 25 August 2026