1. Information we may collect
Depending on the service you use, Meridian Thai Travel may receive information such as your name, WhatsApp or phone number, email address, nationality, travel dates, destination, group size, budget and additional travel requirements. Booking workflows can also contain customer and traveller details needed for the requested service.
2. Why we use this information
- To respond to travel enquiries and requests.
- To prepare quotations and suitable Thailand travel options.
- To process and manage bookings.
- To communicate payment instructions, payment-review updates and booking information.
- To provide customer support through email, phone or WhatsApp.
- To manage authorized travel-agent and partner applications.
3. WhatsApp enquiries
The WhatsApp enquiry tool collects the information you enter into its eight-step travel form and prepares a structured WhatsApp message. The information is also used by the website's enquiry workflow to notify the configured support email address about the new enquiry.
4. Booking and payment information
Booking records can contain travel dates, customer details, payment method, transaction/reference information, payment status and booking status. Where a customer submits payment proof, the system may store the uploaded proof URL for verification purposes.
5. Service providers and operators
Travel services can involve local activity operators, accommodation providers, transfer providers or other suppliers. Information necessary to fulfil the requested booking may need to be communicated to the relevant provider or used to coordinate the service.
6. Data security and access
Access to account and booking functions is controlled through the website's user roles and authentication system. Payment verification functions are restricted to authorized administrative workflows. Customers should also protect their account credentials and avoid sending unnecessary sensitive information through public channels.
7. Email and support
The website uses the configured support email for activity enquiries, custom trip enquiries, agent applications and WhatsApp travel enquiry notifications. Contact information is used to respond to the request for which it was provided.
8. Your choices and questions
If you have a question about information associated with an enquiry or booking, contact the Meridian Thai Travel support team and identify the relevant booking or enquiry where possible.
Support: support@meridianmultiventures.com
Phone / WhatsApp: +91 7488932671
9. Policy updates
This policy may be updated as the website, booking functions or business processes change. The current version published on the website should be treated as the applicable version.
Last updated: 25 August 2026